Conditions of website use

By accessing and using our website for any purpose of searching, referencing or booking, you acknowledge that you’re fully understanding and accepting, as well as agreeing not to violate our Terms and Conditions.

You’re strongly recommended to read the following terms and conditions carefully before purchasing our products. If you do not agree to any of it please leave our website immediately.

Please also be noted that we reserve the right to cancel or terminate any booking if it’s in such case:

• (i) required by law.

• (ii) payment is not made in time.

• (iii) ticket availability issues.

• (iv) system errors or any technical problems that may cause us in processing a customer’s request.

- Acting as a travel agency, beside the ticket fare, ticketing fee and service fee should be collected per passenger on each flight and ticket price is not the same with other websites.

- All information on this site is conducted and belongs to https://flythaismiles.com, which should not be used, copied, changed or modified by any individual or organization. Failing of this condition shall be involved to law.

I. Baggage

1. Free Baggage Allowance

You may carry some baggage, free of charge, subject to Our Regulations, which are shown in our Passenger Ticket and Baggage Check. The free of charge Baggage must be subject to conditions and limitations in Our Regulations.

2. Excess Baggage

You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. The payment terms are shown in Our Regulations.

3. Items unacceptable as Baggage

You are not allowed to bring in the baggage: Hang gliders; Sails; Kayaks, canoes, and oars; Pole vaults; and Javelins.

4. Right to refuse carriage

We may refuse to carry as Baggage the items described in Article 3, and we may refuse further carriage of any such items upon discovery that it is included in your Baggage. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage, which is in excess of the applicable free allowance. We may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.

Important Note

We shall not check through Baggage for other Carriers where we do not have an interline agreement with them. Therefore, where you intend to arrive at an airport on another Carrier’s flight in order to connect with one of our flights or you intend to arrive at the airport on one of our flights in order to connect with another Carrier’s flight you must check in advance whether we have an interline agreement with them. If we do not, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In such circumstances, we are not liable for any Damage to you and to your Baggage.

5. Search & Scan

For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 3. If you are unwilling to comply with such requests we may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence. We shall not be responsible for items kept by you or in your baggage, which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.

6. Checked Baggage

Each flight ticket has its own Free Baggage Allowance policy and you may be required to pay for an excess fee if your connecting flight with other airlines has a lower baggage allowance.

Ticket class	Domestic flight	International flight	Infant not occupying a seat
Smile Saver	20kgs	30kgs	10kgs
Smile Value	20kgs	30kgs	10kgs
Smile Flex	20kgs	30kgs	10kgs
Premium Economy Classes	30kgs	40kgs	10kgs

** Important notes:

- The sum of length, width, and height of each checked baggage must not exceed 158 cm

- All travel in the area as follows will apply the piece concept: All passengers can bring a maximum of 2 pieces of checked baggage with a maximum weight of 23 kgs/piece.

1. to or from Canada, USA/US territories
2. between area 3 and area 1 (not via area 2) except;

           from Russia (Asia) to the Caribbean, Central America, and South America,

           between French Polynesia and South America

The baggage piece concept above is applicable to passengers traveling from Thailand. For other areas/countries, follow the rules stipulated by national carriers concerned.

7. Hand Baggage

a. Hand baggage for each passenger is at 7kg and has a maximum length 56cm, width 45 cm, depth 25 cm and the maximum dimensions (the sum of the 3 dimensions of each carry-on item) not exceed 115cm.

b. Passenger can bring the following items free of charge:

- Small handbag/pocket/purse with a maximum length of 37.5 cm x width of 25 cm x depth of 12.5, and the sum of the three dimensions not exceeding 75 cm, with weight not exceeding 1.5 kg (3.3 lbs),

- Computer notebook,

- One overcoat, wrap or blanket,

- One umbrella or walking stick,

- One small camera and/or a pair of binoculars,

- A reasonable amount of reading material for the flight,

- Infant’s food for consumption on flight and/or infant’s carrying basket,

- One fully collapsible wheelchair of an invalid (to be transported as checked baggage but excluded from allowance) and/or a pair of crutches and/or braces or another prosthetic device for any passengers who depend on them,

- Seeing-eye/hearing-aid dog for blind or deaf passengers who are dependent on such a dog,

- Tax free articles (alcoholic beverages and/or tobacco products and/or perfumes/colognes) subject to restrictions of the country concerned.

Note: Passengers are required to place the baggage in the overhead compartment or under their own seat.

8. Animals

Thai Smiles do not allow pets to travel on any of their flights.

II. Right to request passenger’s personal information:

As an online ticket agency, we reserve the right to ask you to provide the following additional information to prevent the risk of fraudulent transactions:

- Payment card: You may be requested to provide an image of the payment card showing the cardholder's name along with the card number information that covered the middle digits and only showing the first three digits and last three digits of the card.
 - Passport: You may be requested to provide the passport photos of both passengers and the card holder.

In case, after requesting or contacting many times but still not receiving the requested additional information, we reserve the right to cancel or terminate the paid booking.

These requests are for the purpose of protecting customers' benefits and preventing fraudulent transactions according to the request of international card organizations.

III. Personal data

As an online booking agent, we may use and disclose your personal information to third party that performs services or codeshares partners of the airline (depend on each carrier).

We may also share your information:

(i) to identify of fraud or error,

(ii) to investigate, prevent, or take action regarding illegal activities,

(iii) to seek your feedback regarding our relationship with you,

(iv) to protect our rights and safety,

(v) to third parties for the purpose of marketing and servicing our relationship. The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this. Other than above, we will not disclose your information without your acceptance unless required by law.

IV. Reservation

1. Seating

We will endeavor to honor advance seating requests. However, we cannot guarantee any particular seat. We reserve the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, government regulatory, health or security reasons. We will make reasonable seating accommodations for Passengers who need our assistance in accordance with applicable law.

2. Service charge when space not occupied

Except in the case of travel on non-refundable fares, a reasonable service charge, in accordance with Our Regulations, may be payable by you if you fail to use space for which a reservation has been made.

3. Special services

We will try to ensure that special services requested by you when you make your reservation, such as religious or dietary meals, or wheelchairs from the airport check-in to the aircraft are available. We will not, however, be liable to you for loss, expense, breach of contract or other damage should we, for any reason, be unable to supply such previously requested service. If you are a passenger with a disability and you require any special assistance you should inform us at the time of booking of your special needs. We may require that you travel with an attendant if it is essential for the safety of the flight or if you are unable to evacuate yourself from the aircraft or you are unable to understand safety instructions. We reserve the right to cease accepting passengers who must travel on a stretcher on any flight. On flights where medical oxygen is permitted you may be charged for the service of medical oxygen (and you may be required to be accompanied by an attendant).

4. Onboard services

For operational reasons, we do not make any guarantees about the provision/availability of in-flight entertainment equipment and advertised programs; advertised special meals or any other type of meals; or the availability of advertised in-flight services.

5. Reconfirmation of reservations

Onward or return reservations may be subject to the requirement to reconfirm the reservation within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight in the class of service for which the fare has been paid, we will reinstate your reservations and transport you to your next or final destination. If there is no space available on the flight in the class of service for which the fare has been paid, we will use reasonable efforts to transport you to your next or final destination. You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carriers whose code appears for the flight in question on the Ticket.

6. Cancellation of onward reservations

Please be advised that if you do not show up for any flight without advising us in advance, the return flight will be automatically canceled due to passenger did not on board for the departure flight.

We will only proceed to cancel and refund tickets after receiving passenger confirmation accepting the announced refund/cancellation fee. The cancellation fee will be determined based on the time the passenger sends the confirmation email.

Some ticket classes are not allowed for cancellation or refund according to our Fare Rules and Regulations. You’re recommended to check our Fare Rules or email to reservations@flythaismiles.com for further advice.

7. Modification and Waiver

None of our employees, agents or representatives has the authority to modify, change, or waive any provision of the above-mentioned conditions. We reserve the right to modify, change or update the above-mentioned conditions without prior notice. This kind of modification shall not be applied or affected to prior carriage.

8. Schedule Change

The airline has right to cancel a scheduled flight and replace with another flight. Schedule change should be noticed to passenger by phone, email (to the registered email address when placed the booking).

If the replacement flight departs “less 3 hours” earlier/later than the old flight, the Airline will notify the passenger directly at the airport:

- The original fare rules is still applied. 
- There will be no announcement of scheduled change through email. The airline will inform the passengers directly at the airport. 

9. Security

To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information is well managed to avoid any loss, misuse, alteration or destruction.

10. Reconfirmation of e-ticket received

Our service is completed once the e-ticket is sent to the email address you submitted during the booking process. If you do not receive e-ticket (s) within 5 hours after payment is made, please reconfirm by contacting us through our 24/7 supporting email: reservations@flythaismiles.com.

We will consider your silence as receiving of our e-ticket email confirmation and should be no claiming upon that.

We are also not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation the passengers no longer want to use the e-tickets. 

V. Fare Rules

Depending on our the fare type and regulations, you may request to cancel or change your current ticket to another travel date or flight title with the same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fees and change fees as follows.

CLASS	CANCELLATION/REFUND		CHANGE		NO-SHOW
	Before departure	On/after departure	Before departure	On/after departure
Smile Saver	Not permitted	Not permitted	Permitted with fee	Not permitted	Permitted
Smile Value	Permitted with fee	Not permitted	Permitted with fee	Not permitted	Permitted
Smile Flex	Permitted with fee	Not permitted	Permitted without fee	Not permitted	Permitted
Premium Economy	Permitted with fee	Not permitted	Permitted without fee	Not permitted	Permitted

Note: 

- Name change: Not permitted. Please go to the refund process instead.

- Ticket transferred to another passenger: Not permitted.

- Misspelling name: Must be the same person and apply the same fee as a refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.

- Cancellation: Refundable with Fee for Totally Unused Tickets; Non-Refundable for Partially Used Tickets

- Combination fare between Smile Saver and other classes will not be permitted for cancellation or refund.

- Ticketing fee, Taxes, Airport  and service fees are not refundable in any case

- Once the E-ticket has been sent to registered email address, we have fulfilled our obligation to provide the service. We will not be responsible for handling situations that arise after you have made a ticket exchange, cancellation or refund directly with the airline.

- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

Government-imposed taxes and fees collected by us as part of the total price you have paid for air transportation may be subject to post-purchase price increases beyond our control. If such taxes or fees increase or if a new government-imposed tax, fee or charge is imposed after we have issued your ticket, THAI Smile Airways reserves the right to collect at the aiport any such new taxes and fees or any difference between the amount previously collected for such taxes and fees and any government-imposed post-purchase increase in the amount of such taxes and fees.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request. Customers who have booked tickets through our website and have flights belong to one of the above cases please contact us through our 24/7 supporting email: reservations@flythaismiles.com

We appreciate your understanding and cooperating.