Fare Types
Please read carefully fare rules below before booking
Fare Types
Depending on our the fare type and regulations, you may request to cancel or change your current ticket to another travel date or flight title with the same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fees and change fees as follows.
| CLASS | CANCELLATION/REFUND | CHANGE | NO-SHOW | ||
|---|---|---|---|---|---|
| Before departure | On/after departure | Before departure | On/after departure | ||
| Smile Saver | Not permitted | Not permitted | Permitted with fee | Not permitted | Not permitted |
| Smile Value | Permitted with fee | Not permitted | Permitted with fee | Not permitted | Not permitted |
| Smile Flex | Permitted with fee | Not permitted | Permitted without fee | Not permitted | Not permitted |
| Premium Economy | Permitted with fee | Not permitted | Permitted without fee | Not permitted | Not permitted |
Note:
- Name change: Not permitted. Please go to the refund process instead.
- Ticket transferred to another passenger: Not permitted.
- Misspelling name: Must be the same person and apply the same fee as a refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
- Cancellation: Refundable with Fee for Totally Unused Tickets; Non-Refundable for Partially Used Tickets
- Combination fare between Smile Saver and other classes will not be permitted for cancellation or refund.
- Ticketing fee, Taxes, and Airport fees are not refundable in any case
- In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
Government-imposed taxes and fees collected by us as part of the total price you have paid for air transportation may be subject to post-purchase price increases beyond our control. If such taxes or fees increase or if a new government-imposed tax, fee or charge is imposed after we have issued your ticket, THAI Smile Airways reserves the right to collect at the aiport any such new taxes and fees or any difference between the amount previously collected for such taxes and fees and any government-imposed post-purchase increase in the amount of such taxes and fees.
Specific fare rules may vary and differ from the general fare rules and should be provided on request by contacting us through 24/7 supporting email: reservations@flythaismiles.com
Thank you for choosing our service!